This week a new guy called me. Let’s say his name is John Doe. It’s late at night and he sounds slightly intoxicated. He asks how the service works. I explain it to him.
He wanted to set up a call with his credit card. But the name on the card wasn’t John Doe. It was a longer name-let’s say Benjamin Domino. He sounded tipsy enough that I figured I had a good chance of getting the truth out of him if I asked who owned the card.
Using my sweet voice I phrased the question casually. “Just so I know-whose card is this?” He answered immediately, “Oh, it’s my roommate’s card.”
At least he was honest. I sensed I would get nowhere arguing with him. I took another approach. In a cheery voice I said, “Ok, I just need your roommate to get on the phone to authorize the charges.” I figured odds were the roommate wasn’t even there.
Surprisingly the guy says “Ok, I’ll go get him” and puts the phone down. In the background I hear him saying something. I can’t make out the words but he sounds annoyed.
After a few minutes of this he picks up the phone again. “My roommate’s asleep and I can’t get him up to talk on the phone.”
This is one of those moments I’m thankful for my mute button. I push it, let out a laugh, then unmute to get him off the phone. Again in my cheery voice-”Well, we’ll have to wait to do a call. When your roommate wakes up make sure you have him call me so he can authorize the charge.”
John Doe tells me in an enthusiastic voice that he will do just that and hangs up. I haven’t heard from him since.
Posted by Vixen in PSO Confessions