Mr. Radical and I closed our Wells Fargo account today. Yes, Move Your Money Day was last Saturday. But it’s better to be late to the party than not go at all right?
We had pulled out most of the cash via ATM machine before Move Your Money Day. We went in today and were greeted immediately with a hello, how are you doing and a how can I help you. This is significant because this has never happened before with Wells Fargo. We’ve even been to this same branch before and were ignored until we were next in line.
I put on a cheerful smile and after returning the greeting said we were here to close our account. The teller’s smile went away but he was still polite. He pointed us over to another bank personnel. We were about to sit and wait when she called us over. Again this is significant because in the past we always had to sit and wait awhile before being seen.
We told her why we were there and she set about closing our account immediately. She didn’t ask why were wanted to close it or if there was anything she could do to persuade us to keep it open. She gave us a slip to take back to the teller to get the $39 left in the account.
All told it took us about five minutes to close it down. No hassle whatsoever. As we were leaving Mr. Radical commented that they seemed to have streamlined the closing of accounts. I think he’s right. It was incredibly smooth and easy to do.
At my small, independent bank this week I told the teller (who always greets me and knows my name) that we were closing out our Wells Fargo account for Move Your Money Day. He told me the bank had gotten a lot of new accounts from it. Woot!
Posted by Vixen as Activism at 11:06 PM CST